🔄 Refund & Return Policy

Wheely Smart Trading
📧 wheelysmarttrading@hotmail.com
📱 013-7047020

At Wheely Smart Trading, customer satisfaction is our priority. We strive to ensure all products are delivered in excellent condition. If you are not fully satisfied with your purchase, please review our refund and return policy below.

✅ Eligibility for Returns

You may request a return or refund if:

  • The item received is damaged, defective, or incorrect
  • The product is unused and in its original packaging
  • You notify us within 3 days of receiving the item

To start the return process, kindly provide:

  • Your order number
  • A photo or video of the issue
  • Your reason for return

❌ Non-Returnable Items

We are unable to accept returns for:

  • Items that are used, worn, or washed
  • Products returned without original packaging or labels
  • Items purchased during clearance or final sale
  • Products damaged due to customer mishandling

📦 Return Process

  1. Contact us at wheelysmarttrading@hotmail.com or 013-7047020 within the return window.
  2. We will review your request and, if approved, provide return instructions.
  3. You will be responsible for the return shipping fee unless the fault lies with us.
  4. After receiving and inspecting the returned item, we will process your refund or replacement within 7–14 working days.

💰 Refund Method

Approved refunds will be issued via:

  • Bank transfer (you will need to provide bank details)
  • Or the original payment method, where applicable

We will notify you once the refund has been processed.

⚠️ Late or Missing Refunds

If you haven’t received your refund after 14 working days:

  • Double-check your bank account or card
  • Contact your bank/payment provider
  • Reach out to us directly for further assistance

🛑 Important Notes

  • All return items must be shipped back safely.
  • We reserve the right to reject returns that do not meet our policy conditions.

📞 Need Help?

If you have any questions regarding your return or refund, please contact:

📧 wheelysmarttrading@hotmail.com
📱 013-7047020

We appreciate your understanding and continued support of Wheely Smart Trading. Your satisfaction is our priority.