Wheely Smart Trading
📧 wheelysmarttrading@hotmail.com
📱 013-7047020
At Wheely Smart Trading, we are committed to delivering your orders in a fast, reliable, and secure manner. Please read our delivery policy below to understand how we handle shipping and order fulfillment.
🛒 Order Processing Time
- All orders are processed within 1–3 working days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next working day.
- You will receive a tracking number once your parcel has been shipped.
📍 Delivery Coverage
We deliver to addresses throughout Malaysia, including:
- Peninsular Malaysia
- Sabah & Sarawak
For special delivery requests or international shipping, please contact us before placing your order.
⏱ Estimated Delivery Time
- Peninsular Malaysia: 2–5 working days
- East Malaysia (Sabah & Sarawak): 3–7 working days
Delivery times may vary depending on courier delays, public holidays, or unforeseen circumstances.
🚛 Delivery Partners
We collaborate with reputable courier services such as:
- J&T Express
- PosLaju
- Ninja Van
- Others depending on your location
All parcels come with tracking details to monitor delivery progress.
💰 Shipping Fees
- Shipping costs are calculated at checkout based on product weight, dimensions, and delivery address.
- Free shipping promotions may apply on selected products or during certain campaigns.
📦 Delivery Issues
If you encounter any of the following:
- Delayed delivery
- Damaged or missing items
- Wrong item received
Please contact us within 48 hours of receiving your order so we can resolve the issue promptly.
🔁 Incorrect Address
Please double-check your delivery details before confirming your order.
We are not responsible for:
- Failed deliveries due to incorrect or incomplete addresses
- Additional charges incurred for re-delivery or address amendments
📞 Need Help?
If you have any questions regarding your delivery or need further assistance, feel free to contact us:
📧 wheelysmarttrading@hotmail.com
📱 013-7047020
Wheely Smart Trading reserves the right to make changes to this Delivery Policy at any time to improve our customer service experience.
